Senior Staff Customer Operations Program Manager
Crusoe is an AI infrastructure and cloud computing company. It provides GPU cloud capacity, managed AI services, inference, fine-tuning, data centers, and energy infrastructure for AI developers and enterprise customers.
Maintainer signals as of 8/23/2026
Funding history
Projects
About Crusoe, Inc
Crusoe designs, builds, and operates energy-first AI infrastructure, including data centers, GPU cloud computing, and modular AI factories. Crusoe Cloud provides GPU clusters, managed Kubernetes and Slurm, storage, networking, observability, managed inference, serverless fine-tuning, and model deployment through Crusoe Intelligence Foundry. Its customers include AI startups, enterprises, and organizations developing training, inference, analytics, and other compute-intensive workloads.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
This senior individual-contributor role will run the Customer Experience operating rhythm, manage OKRs and change management, prepare leadership materials, oversee customer program timelines, deliver AI tooling, and coordinate launch readiness.
Requirements
- 8+ years of experience in technical program management, strategy and operations, chief-of-staff, or related roles at a high-growth technology company
- Experience with GPU, cloud infrastructure, inference, model lifecycle, or technical API-first products
- Experience with customer-success operations or scaled customer success
- Experience designing scalable operational frameworks
- Experience prototyping with LLMs and modern AI tools
- Fluency with Salesforce, Sigma, Claude Code, and Workato
- Ability to operate autonomously amid shifting priorities
Responsibilities
- Run the customer experience operating rhythm and change management
- Own the OKR program
- Rationalize meeting cadences and syncs
- Coach teams through change using documentation and tooling
- Prepare data and materials for QBRs and offsites
- Track leadership action items to completion
- Run cross-functional special projects
- Oversee customer program timelines and surface risks
- Manage delivery of AI tooling within customer experience
- Coordinate launch readiness, enablement, communications, Jira hygiene, and go/no-go calls
Benefits
- Industry competitive pay
- Restricted Stock Units
- Health insurance options including HDHP and PPO
- Vision insurance
- Dental insurance
- Employer HSA contributions
- Paid parental leave
- Paid life insurance
- Short-term and long-term disability insurance
- Teladoc
- 401(k) with 100% match up to 4% of salary
- Paid time off
- Paid holidays
- Cell phone reimbursement
- Tuition reimbursement
- Calm app subscription
- MetLife Legal
- Company-paid commuter benefit up to $300 per month
