Senior Service Designer - Platform Engineering
Adyen is a financial technology company providing a unified platform for payments, data, and financial products. It serves global enterprises, retailers, platforms, marketplaces, and other high-growth businesses.
Projects
About Adyen
Adyen provides payment processing and financial technology services through a single platform. Its offerings include online and in-person payments, payment methods, risk management, authentication, revenue optimization, issuing, payouts, liquidity management, embedded accounts, and capital. Adyen typically serves global enterprises, retailers, SaaS platforms, marketplaces, and other high-growth businesses.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will improve the end-to-end developer experience across internal tools and platform capabilities, map service journeys, drive systemic improvements, advise product and engineering teams, shape AI-enabled workflows, and develop service strategies and roadmaps.
Requirements
- 8+ years of design experience
- 3+ years of service design experience
- Experience with complex software or hardware environments
- Experience simplifying workflows in SaaS or B2B products
- Systems-thinking skills
- Consulting and coaching experience
- Facilitation and storytelling skills
- Technical fluency
- Experience integrating AI tools into design research, synthesis, or prototyping
Responsibilities
- Map and own the end-to-end Platform Engineering service journey
- Create interventions that improve systems and team workflows
- Consult with product and engineering teams
- Design AI-enabled developer workflows
- Define service strategies for the internal developer platform
- Consult on UX and UI problems
- Create service blueprints and long-term roadmaps
- Communicate service methodologies and business impact to stakeholders