Senior Scaled Customer Activation Manager
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will onboard and activate self-service customers at scale. You will own a high-volume portfolio of micro-SMB and SMB accounts, guide customers through integrations and configuration, complete onboarding efficiently, manage follow-up and outreach, identify automation opportunities, incorporate customer feedback into product improvements, and support high customer satisfaction.
Requirements
- Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization
- Exceptional project management and time management skills
- Excellent verbal and written communication skills
- Proven track record of meeting weekly or monthly KPIs
- Experience owning a high-volume book of business of 100 or more customers
- Ability to anticipate customer needs and position product solutions
Responsibilities
- Become an expert in Ramp integration and configuration options
- Drive efficient and complete customer onboarding at scale
- Own micro-SMB and SMB accounts one-to-one
- Balance implementation, follow-up, and proactive outreach tasks
- Partner with Product to communicate customer feedback
- Identify opportunities to automate and scale onboarding
- Maintain high customer satisfaction
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental and vision coverage
- Life, AD&D, and disability coverage
- Fertility drug coverage
- Group Retirement Plan with employer match
- Parental leave
- Employee Assistance Program
- Virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension