Senior Sales Engineer - Japan
Alpaca is a developer-first API brokerage platform that enables developers and businesses to build and launch their own investing apps. They offer access to US stocks, options, and cryptocurrencies, serving over 150 businesses in 30 countries and a community of 25,000 active developers.
About Alpaca
Alpaca is a modern brokerage platform that provides access to the financial markets through developer-friendly APIs. By using Alpaca API, businesses build investing applications and features for their services. Also, programmatic traders can develop algorithms to automate trading strategies. Alpaca offers global access to US stocks, options, and cryptocurrencies both in notional and fractional formats. More than 150 businesses from 30 different countries have launched their investing applications using Alpaca's infrastructure. The company is supported by a strong developer community of 25,000 monthly active developers. Alpaca has several entities with international regulatory approvals, including Alpaca Securities LLC, a registered US broker-dealer with FINRA and the SEC, and a member of SIPC. In 2024, Alpaca Securities transitioned to fully self-clearing. Alpaca Crypto LLC is a registered Money Services Business with FinCEN. Alpaca is headquartered in California, USA, and operates as a globally fully remote distributed company with 150 members in 25 countries.
Skills
About the Role
You will be the go-to product and technical expert for Alpaca's enterprise partners across Japan and the wider APAC region. You will bridge technical and business conversations as a customer-facing engineer with strong API knowledge, experience supporting enterprise customers, fluency in Japanese for customer interactions, and sufficient English proficiency to collaborate effectively with our global team. You will support existing enterprise partners and expand our base of enterprise partners in Japan and APAC, acting as the technical bridge between local partners, vendors, and regulators and Alpaca's global engineering team.
Requirements
- Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 5+ years), ideally at API or SaaS-first companies
- Strong understanding of REST APIs, SDKs, and software integration workflows; hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON
- Native or business-level Japanese, with excellent customer communication skills and a solid understanding of Japanese business culture
- Business-level English for collaborating with global, cross-functional teams
- Able to translate complex technical concepts into simple, understandable terms
- Self-starter who thrives in a startup environment, manages multiple assignments simultaneously, works independently, and drives projects to completion with close attention to detail
Responsibilities
- Provide technical support and relationship management for existing enterprise customers in Japan, acting as a trusted technical advisor throughout the partner lifecycle
- Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations, and present compelling product and technical use cases to prospective clients
- Guide new enterprise customers through API integration, implementation, and onboarding
- Act as the voice of Japanese customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements into clear specifications for Alpaca's global engineering team
- Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders
- Work closely with local compliance and operations teams to understand local and regional product requirements
- Own technical sales engagement end-to-end: discovery calls, solution validation, RFPs, and security questionnaires that win deals; lead demo strategy and execution
- Create sales support materials and documentation for new features and products, including Japanese-language collateral where needed
- Coordinate in Japanese with local regulators, vendors, and partners, and relay those requirements to global product and engineering
- Help customers successfully adopt Alpaca's platform while maintaining a high standard of technical and customer support; travel within Japan / APAC as needed
- Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners
Benefits
- Health benefits start on day 1
- One-time USD $500 new hire home-office setup
- USD $150 per month stipend via a Brex Card for work-related expenses
- Flexible remote work arrangements with async-first practices