Senior Program Manager, Consumer Device Safety Operations

Skills

About the Role

You will build the safety, quality, and risk operations for a new category of consumer devices. You will turn ambiguous product risks into operating models, workflows, escalation paths, and launch-readiness plans, coordinate across many teams, use data and AI tools to investigate issues, and drive critical escalations to closure. The role may involve exposure to sensitive material.

Requirements

• 8+ years of experience in program management, product operations, product safety, quality assurance, regulatory operations, incident management, or similar fields
• Technical and analytical fluency with data flows, telemetry, dashboards, and case systems
• Track record taking ambiguous work from problem framing through launch and scaled operation
• Sound judgment in high-severity situations
• Ability to drive alignment without direct authority
• Clear communication with technical, legal, and executive audiences

Responsibilities

• Lead operational builds for device-safety and product-quality priorities
• Define intake, severity criteria, decision rights, escalation paths, and closure criteria
• Translate cross-functional requirements into workflows, playbooks, and operating standards
• Build launch-readiness plans, training, quality controls, and monitoring
• Coordinate across Product, Engineering, Safety, Quality, Legal, Privacy, Policy, Support, and vendors
• Use operational data, dashboards, and AI tools to investigate issues and improve workflows
• Drive critical escalations and decisions to closure
• Create roadmaps, decision logs, risk registers, and operating reviews
• Identify opportunities for AI and automation
• Stand up workflows and transition mature capabilities to durable owners

Benefits

• Equity
• Performance-related bonus
• Medical, dental, and vision insurance with HSA employer contributions
• Health FSA, Dependent Care FSA, and commuter pre-tax accounts
• 401(k) with employer match
• Paid parental leave up to 24 weeks for birth parents and 20 weeks for non-birthing parents
• Paid medical and caregiver leave up to 8 weeks
• Flexible PTO for exempt employees
• 13+ paid company holidays and company office closures
• Paid sick or safe time
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily meals in offices and meal delivery credits
• Relocation support
• Charitable donation matching and wellness stipends