Strategy and Program Manager
Adyen is a Dutch financial technology company providing global payment acceptance.
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will take on ambiguous high-stakes projects and turn them into scalable structures across Support, Professional Services and Merchant Operations. You will remove process debt, link product pillars to operations, steer with data, and re-engineer processes and tooling with AI.
Requirements
- 5+ years of experience in strategy consulting, tech strategy, business operations, program management or operations in a high-growth environment
- Systems thinking including platform dependencies and technical trade-offs
- Problem-solving from fundamentals
- Ability to influence senior stakeholders and drive alignment across teams and regions
- Technical fluency
- Agility and resilience amid changing priorities
Responsibilities
- Solve high-complexity systemic challenges and take undefined concepts to scalable reality
- Design for the end-to-end customer lifecycle across Merchant Ops, Professional Services and Support
- Identify process debt and technical roadblocks and replace them with scalable workflows
- Connect global product pillars with operational domains
- Use performance metrics and data-led diagnostics to guide improvements
- Build AI into processes, tooling and ways of working
Hiring Process
Interview process takes about 4 weeks; response within 5 business days.
