Senior Professional Services Engineer
GitLab is an AI-powered DevSecOps platform that unifies the entire software development lifecycle into a single application. It helps development, security, and operations teams to collaborate and deliver software more efficiently, with security integrated at every step. The platform is trusted by millions of users and a majority of the Fortune 100.
About GitLab Inc.
GitLab is a comprehensive, AI-powered DevSecOps platform that streamlines the entire software delivery process by unifying the development lifecycle into a single application. It integrates source code management, CI/CD, security, and monitoring to help teams build, secure, and operate software more efficiently. Key features include automated security scans built into the development pipeline and AI-driven tools like GitLab Duo for code suggestions and chat, which enhance developer productivity. GitLab serves a diverse client base, from startups and open-source projects to large enterprises, including over half of the Fortune 100. The platform aims to reduce complexity, accelerate delivery cycles, and strengthen security and compliance for its users.
Skills
About the Role
You will deliver customer engagements covering GitLab installation, migration, training, and advisory services. You will plan and execute deployments from single-node Omnibus installations to large reference architectures using infrastructure and configuration as code. You will lead migrations to GitLab SaaS and self-managed deployments, advise customers on reliable and secure workflows, and manage multiple engagements. You will partner with project stakeholders, share customer feedback with product and engineering teams, and mentor other Professional Services Engineers.
Requirements
- Professional exposure to infrastructure as code or configuration as code technologies, such as Terraform, Ansible, Packer, Puppet, or Chef.
- Professional exposure to at least two cloud providers, such as AWS, GCP, or Microsoft Azure.
- Experience using, deploying, or configuring GitLab and understanding Git and source control workflows.
- Experience delivering customer-facing installation, migration, training, and advisory services.
- Ability to independently manage projects and lead other Professional Services Engineers on complex engagements.
- Strong written and verbal English communication skills.
- Ability to identify root causes, propose options and tradeoffs, and resolve issues across multiple customer engagements.
- Ability to work effectively in a fully remote, asynchronous organization.
- Location in Japan and full working rights in Japan.
Responsibilities
- Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services.
- Plan and execute GitLab deployments from single-node Omnibus installations to large reference architectures.
- Lead migrations from source systems to GitLab SaaS or self-managed GitLab.
- Partner with Engagement Managers and Project Managers to improve delivery processes.
- Advise customers on implementation plans and next steps.
- Share customer feedback with product and engineering teams.
- Mentor Associate and Intermediate Professional Services Engineers.
- Manage and deliver multiple customer engagements.
Benefits
- Health, financial, and well-being benefits.
- Flexible paid time off.
- Team Member Resource Groups.
- Equity compensation and Employee Stock Purchase Plan.
- Parental leave.