Senior Product Director AI and Agent Chatbot
OKX is a leading global cryptocurrency exchange offering a wide range of trading services, including spot and derivatives trading, as well as Web3 solutions.
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About OKX
OKX is a global cryptocurrency exchange known for its trading services and financial products. The platform offers a wide range of features, including spot and derivatives trading, staking services, and a user-friendly interface suitable for both beginners and experienced traders.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead strategy and execution for a conversational AI assistant supporting onboarding, trading, information, and support. You will own agentic AI roadmaps for compliance, risk, fraud, and operations, and design shared infrastructure for orchestration, evaluation, safety, governance, configuration, and auditability.
Requirements
- 12 or more years of product and technology experience
- 5 or more years in senior leadership roles owning technically complex products at scale
- Track record shipping conversational AI or agentic AI products as an owner
- Familiarity with LLM architecture, multi-agent systems, RAG, tool use, evaluation, and safety design
- Experience in regulated environments requiring auditability and explainability
- Financial markets knowledge
- Executive-level English and Mandarin communication
Responsibilities
- Lead strategy and execution for a conversational AI assistant
- Define user trust and the evolution of the conversational AI experience
- Own the agentic AI roadmap for compliance, risk, fraud, and operations
- Transform high-leverage workflows into agent-driven systems
- Ensure AI outputs are traceable and regulatorily defensible
- Own product design for AI orchestration, evaluation, safety, and governance infrastructure
Benefits
- Learning and development programs
- Education subsidy
- Team-building programs and company events
- Wellness and meal allowances
- Healthcare schemes for employees and dependants
