Senior Partner Success Manager
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
You will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it, from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio, working alongside talented, collaborative people who are passionate about making a real impact for the people who depend on public transit every day.
Requirements
- 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company
- Quantitatively inclined and data savvy
- An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations
- A reliable, motivated self-starter
- An empathetic team player
Responsibilities
- Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership
- Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities
- Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation
- Lead the analysis of daily, weekly, and long-term service performance data to improve quality, efficiency, and growth
- Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders
- Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope
Benefits
- Free medical plans
- 401K matching
