Senior Officer Branch Relationship Manager Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will acquire and upgrade clients, grow assets under management, deepen wallet share, and cross-sell banking products. You will activate digital channels, resolve client queries, coordinate with internal specialists, meet revenue targets, and maintain sales-process, risk, AML, KYC, and regulatory compliance.
Requirements
- At least 2 years of experience in a reputed bank
- Proficiency in banking products
- Graduate education
- Relationship management and influencing skills
- Customer service skills
- Written and verbal communication skills
- Knowledge of HNI sales and wealth management products
- Knowledge of RBI guidelines, local regulations, KYC requirements, and anti-money laundering policies
- Knowledge of financial markets and products
Responsibilities
- Acquire and upgrade quality clients to the Treasures segment
- Grow assets under management and wallet share for mapped clients
- Achieve monthly and annual volume and revenue objectives
- Activate digital banking channels and grow savings books
- Cross-sell and up-sell banking products and services
- Resolve customer queries and complaints within agreed turnaround times
- Coordinate with service teams and product specialists
- Perform due diligence during client onboarding
- Maintain internal and regulatory compliance
- Establish the bank as a primary banking provider for clients