Senior Officer Branch Relationship Manager Consumer Banking Group
DBS Bank is a Singapore-headquartered bank serving personal, SME, corporate, wealth management, and institutional customers across 19 markets. It provides digital banking, financial markets, investment, lending, and other banking services.
About DBS Bank Ltd
DBS Bank is an Asia-focused banking group headquartered in Singapore. The bank offers personal and SME banking, corporate banking, private banking, global wealth management, financial markets, investment services, and digital banking products including digibank, IDEAL, and DBS Vickers Online. DBS also serves institutional and corporate clients and provides tokenised physical gold offerings for customers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You acquire and engage affluent clients, grow assets under management, and increase product penetration through cross-selling and up-selling. You manage relationships, develop client trust, activate digital and savings products, resolve queries, coordinate with internal teams, meet volume and revenue objectives, and maintain regulatory compliance.
Requirements
- Minimum 2 years of experience in a reputed bank
- Proficiency in banking products
- In-depth knowledge of the local market and competition
- AMFI, IRDAI, or FEDAI certification advantageous
- BCSBI certification advantageous
- Graduate qualification
Responsibilities
- Acquire and engage DBS clients with AUM of at least INR 1 million
- Drive volume and revenue performance
- Cross-sell and up-sell products and services
- Manage customer satisfaction and service levels
- Acquire and upgrade clients to the Treasures segment
- Grow clients' assets under management
- Achieve monthly and annual objectives
- Activate e-Channels and grow savings books
- Implement product strategies
- Build client trust and loyalty
- Ensure product mix and new-to-product client growth
- Deliver customer service
- Maintain internal and regulatory compliance
- Conduct risk reviews and due diligence during onboarding
- Resolve customer queries and complaints
- Coordinate with service, distribution, and product teams
- Grow the mapped client segment
- Maintain knowledge of products and services
