Senior Officer, Branch Operations & Service Head, Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage and control all operational functions of the branch with zero errors, coordinate with centralized operations teams, make sure regulatory reports are submitted on time, drive process improvements and productivity initiatives, and lead team meetings with circulated minutes.
Requirements
- 4 to 6 years of experience in general branch banking operations, including at least 2 years in a supervisory or managerial role
- Graduate degree in any discipline; Banking/Finance/Law qualifications or MBA an advantage
- Knowledge of branch banking operations and regulatory and compliance aspects
- Good interpersonal and communication skills
- Leadership and management skills
- Sound knowledge of computer systems and software packages
- Analytical skills
Responsibilities
- Manage and control all operational functions of the branch with zero errors
- Coordinate with centralized operations teams to maintain quality service
- Ensure timely submission of regulatory and other reports
- Participate in process improvement exercises
- Identify productivity enhancement and cost reduction initiatives
- Initiate team meetings and circulate minutes to stakeholders
- Perform other duties assigned by the Branch Head