Analyst Client Services and Operations
Galaxy Digital Inc., successor to Galaxy Digital Holdings Ltd., is a global digital-assets and AI/data-center infrastructure company.
Funding history
Investors
Projects
About Galaxy Digital Inc.
Galaxy operates across two businesses: Digital Assets and Data Centers. Its digital-assets platform provides institutional trading, lending, investment banking, asset management, staking, tokenization, custody, and related infrastructure; its data-center business develops AI and high-performance computing infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will independently respond to client requests, identify solutions with internal and external parties, and coordinate client-related workflows. You will track deliverables, prepare DDQs, RFPs, reporting, and other materials, prioritize requests, and improve processes through systems, automation, and standardization.
Requirements
- Have client services experience
- Demonstrate project and time management skills
- Demonstrate business acumen, organizational skills, and communication skills
- Demonstrate attention to detail, professionalism, discretion, and sound judgement
- Identify and communicate complex issues clearly
- Demonstrate diagnostic, analytical, and problem-solving skills
- Hold a bachelor's degree
- Have 2 or more years of experience
Responsibilities
- Respond independently to ad hoc client requests and act as a liaison between the firm, internal teams, and clients
- Analyze client requests and implement solutions with internal and external parties
- Partner with internal functions to support client-related workflows
- Track deliverables, deadlines, and outstanding items
- Use systems, automation, and standardized processes to improve recurring workflows
- Back up traveling Client Managers by receiving, validating, and putting client requests into production
- Coordinate and prepare DDQs, RFPs, reporting, and other client materials
- Prioritize requests based on client tier, urgency, complexity, and resource requirements
- Identify process improvements that reduce manual work and improve consistency
Benefits
- Hybrid/flexible working arrangements
- Flexible paid time off
- 3% 401(k) company contribution
- Company-paid health and protective benefits for employees, partners, and dependents
- Paid parental leave
- Family planning benefits for US employees
- Free daily snacks and weekly breakfasts and lunches
- Employee Resource Groups
- Free coaching and counseling sessions through Headspace