Onboarding Manager
Lightnet Group is a Singapore-headquartered fintech operating regulated global payment and settlement infrastructure for cross-border payments, on/off-ramps, FX/liquidity, and fiat–digital-asset settlement.
Funding history
About Lightnet Group
Lightnet connects banks, fintechs, and Web3 businesses through regulated payment infrastructure spanning 150+ countries, supporting cross-border transfers, local payouts, OTC execution, multi-currency accounts, and stablecoin-based settlement. Its site reports 100+ financial-institution clients or partners, 200k+ merchant integrations, and $15B+ annualized volume processed in 2024.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the end-to-end onboarding of clients and partners across multiple entities, making sure every onboarding decision meets local regulatory requirements in Thailand, Singapore, Hong Kong and beyond. You will manage the onboarding team, review and approve onboarding decisions, run ongoing KYC monitoring and screening, work with Sales on realistic timelines, and keep improving the process through automation and risk-based controls. You will also maintain SOPs, track KPIs, prepare for audits, deliver AML/KYC training and support the Head of Client Operations on strategic projects.
Requirements
- Bachelor's degree in Finance, Business Administration, Accounting, Law or a related field
- 5–8 years of experience in client onboarding, KYC/AML operations, compliance operations or related fintech or banking functions, with at least 2 years in a team leadership role
- Working knowledge of Thai AMLO and BOT regulations, MAS AML/CFT notices and Hong Kong AML/CFT requirements; familiarity with FATF standards
- Strong understanding of corporate and individual due diligence, beneficial ownership, EDD triggers, PEP and sanctions screening and ongoing monitoring
- Understanding of crypto-asset risks, including wallet screening and blockchain analytics concepts
- Experience leading process redesign, system implementations or UAT for compliance or onboarding tools
- Strong leadership, clear communication and sound judgment, including the ability to decline a client when risk is unacceptable
- Advantage: experience with KYC/AML screening platforms, workflow or case management tools, automation (RPA or low-code), advanced Excel and reporting
Responsibilities
- Oversee client onboarding for the Thai, Singapore, Hong Kong and other entities under their respective local regulations
- Own the onboarding process for banks, fintechs and Web3 partners, including due diligence, documentation, risk assessment and go-live approval
- Run ongoing customer due diligence, including periodic KYC refresh, risk re-rating and triggered reviews
- Oversee sanctions, PEP and adverse media screening and ensure alerts are resolved within SLAs
- Manage the onboarding team, review and approve onboarding decisions, set quality standards and coach team members
- Work with Sales to set realistic onboarding timelines and reduce drop-off
- Identify bottlenecks and risk gaps, propose automation and test new systems and flows before rollout
- Design KYC/onboarding flows for new business lines and coordinate with PMO and IT to implement them
- Ensure regulatory compliance, develop risk mitigation plans and report findings to the Head of Client Operations
- Prepare documentation and metrics for internal audits and regulatory examinations and track remediation
- Maintain onboarding SOPs, risk-rating methodology and jurisdiction-specific checklists
- Define and monitor onboarding KPIs and report performance
- Lead AML/KYC awareness training for operations and business teams
- Support the Head of Client Operations on strategic projects and ad hoc analysis
