Senior Manager, Strategic Technical Consulting
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead strategic technical implementation from discovery and solution design through go-live, adoption, and expansion. You will manage escalations, define delivery standards, forecast capacity, track operational metrics, guide enterprise solution design, and translate customer requirements into product and engineering priorities.
Requirements
- 8+ years in technical consulting solutions architecture implementation or professional services
- Substantial experience with enterprise or strategic accounts
- 3+ years managing individual contributors and owning team-level outcomes
- Experience managing senior or principal-level individual contributors preferred
- Experience owning post-sales implementation for large complex customers
- Deep fluency in ERP and financial systems including NetSuite Sage Intacct Oracle Workday Financials and Microsoft Dynamics
- Knowledge of APIs SSO HRIS integrations and core accounting workflows
- Ability to assess and guide enterprise technical solution design
- Experience building operating models between delivery and onboarding or customer success functions
- Executive-grade communication with CFOs and Controllers
- Demonstrated judgment in ambiguous fast-changing environments
- Experience with an ERP or financial systems vendor or Big Four systems integrator preferred
- Fintech spend management or AP automation experience preferred
- Experience scaling a technical consulting or professional services function preferred
- Experience managing managers or team leads preferred
Responsibilities
- Lead and grow the Strategic Technical Consulting function
- Own post-sales technical implementation for large strategic accounts
- Co-own activation milestones and time-to-value
- Resolve complex ERP integration API go-live and scope challenges
- Define delivery standards solution reviews engagement rules staffing models and quality bars
- Forecast capacity balance workloads and manage operational KPIs
- Partner with customer success account management sales product engineering and operations leadership
- Translate customer insight into product and engineering priorities
- Make and document decisions in ambiguous high-stakes situations
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical dental and vision insurance coverage
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office meals snacks and drinks
- Relocation expense coverage to New York or San Francisco
- Life AD&D and disability coverage
- Group Retirement Plan with employer match
- Employee Assistance Program and virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension with salary sacrifice option