Senior Manager, Customer Support
Crusoe is an AI infrastructure company that designs, builds, and operates AI data centers and a cloud platform. It provides managed AI services, GPU compute, model fine-tuning and inference, and infrastructure operations for organizations building and deploying AI workloads.
Maintainer signals as of 8/20/2026
Funding history
Projects
About Crusoe
Crusoe, the AI factory company, provides Crusoe Cloud and Crusoe Intelligence Foundry for AI development and production. Its offerings include managed inference, serverless fine-tuning, high-performance NVIDIA and AMD compute, accelerated storage, RDMA networking, managed Kubernetes and Slurm, and operations tooling. The company also designs, builds, and operates modular AI data-center infrastructure using an energy-first approach, serving customers that need scalable training, inference, and AI platform infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and develop a team of Support Engineers, coach direct reports, build scalable processes for diagnosing complex issues, create internal tools and workflows, analyze escalation data, collaborate with cross-functional stakeholders, engage key customers, monitor KPIs, and communicate technical information clearly.
Requirements
- B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field
- 6+ years of experience in Software Engineering, Technical Support Engineering, DevOps, Systems Engineering, Solutions Architecture, or similar technical customer-facing roles
- 2+ years of experience in a leadership role within a high-growth environment
- Deep understanding of cloud infrastructure, Kubernetes, GPU compute, AI/ML, and high-performance computing
- Experience organizing and coordinating multiple teams on complex projects
- Experience advocating for customer needs and supportability
- Strong leadership, stakeholder engagement, verbal communication, and written communication skills
- Experience in a fast-paced, hypergrowth organization
- Experience working with global teams
- Experience with cloud platforms and services, automation tools, or scripting languages
Responsibilities
- Hire, lead, and develop a team of Support Engineers
- Coach and provide feedback to direct reports
- Build processes for diagnosing and resolving complex issues involving integrations, APIs, analytics, and product performance
- Create internal tools and workflows
- Use escalation and customer feedback data to improve team effectiveness and customer outcomes
- Collaborate with Solutions Engineering, Customer Success, Reliability, Sales, and Product Engineering
- Engage key customers to understand workloads, pain points, and requirements
- Define and monitor team performance KPIs
- Communicate with team members, stakeholders, and customers
Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off
- Paid holidays and leave of absence programs
- Comprehensive health, dental and vision insurance
- Employer HSA contributions
- Paid parental leave
- Paid life insurance
- Short-term and long-term disability insurance
- Professional development and tuition reimbursement
- Mental health and wellness support
- Commuter benefits
- Cell phone stipend
- 401(k) retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance and emergency assistance
- Daily meals allowance
- Location-specific perks and programs