Technical Support Engineer
Adyen is a financial technology company providing a unified platform for payments, data, and financial products. It serves global enterprises, retailers, platforms, marketplaces, and other high-growth businesses.
Projects
About Adyen
Adyen provides payment processing and financial technology services through a single platform. Its offerings include online and in-person payments, payment methods, risk management, authentication, revenue optimization, issuing, payouts, liquidity management, embedded accounts, and capital. Adyen typically serves global enterprises, retailers, SaaS platforms, marketplaces, and other high-growth businesses.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the first interface for merchants worldwide, providing direct technical support throughout their payment lifecycle. You will build expertise in the platform, APIs, web-stack technologies, and integration methods; advise merchants on implementation practices; troubleshoot API and technical issues; advocate for product improvements; track processes; and communicate merchant feedback and issues internally. You will occasionally participate in a planned rotating schedule for weekend and holiday coverage.
Requirements
- Strong written and verbal communication skills in English
- Problem-solving capabilities
- Ability to adapt quickly to new processes and procedures
- Experience with API troubleshooting
- Experience with Postman
- Knowledge of internet technologies
- Knowledge of HTML, JavaScript, and scripting
- Networking skills are an asset
- Ability to work independently with minimal supervision
- Ability to handle ambiguity and uncertainty
- Ability to make informed decisions under pressure
- Ability to prioritize requests based on urgency and necessity
Responsibilities
- Serve as the first interface for merchants worldwide
- Support merchants throughout their full lifecycle
- Provide direct technical support
- Serve as a source of knowledge on the platform and APIs
- Apply knowledge of web-stack technologies and integration best practices
- Advise merchants on implementation practices
- Address merchants’ technical issues
- Advocate for the product internally
- Track product processes
- Feed back merchant issues and feedback to the platform
Benefits
- Compensated time off for planned weekend and holiday coverage
- Additional pay for planned weekend and holiday coverage