Technical Success Engineer
Liminal is an institutional digital-asset custody and wallet-infrastructure company. It provides MPC and multi-signature wallet infrastructure, custodial storage, staking, compliance tooling, and transaction automation for organizations managing digital assets.
Funding history
Projects
About Liminal
Liminal provides institutional-grade digital-asset custody and wallet infrastructure. Its platform includes API-driven wallet management, MPC and multi-signature wallets, cold custody, white-label custody solutions, institutional staking, HSM-based vaults, automation, and transaction-policy controls. Liminal serves institutions including crypto exchanges, OTC and brokerage firms, Web3 businesses, hedge funds, family offices, market makers, asset managers, and corporate treasuries, with compliance integrations for KYC, KYT, AML/CFT, and Travel Rule workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will act as the technical advocate and first line of defense for customers. You will resolve inquiries across support channels, troubleshoot integration issues, investigate technical problems using logs and customer feedback, use REST APIs and SQL to diagnose root causes, maintain detailed ticket records, communicate solutions clearly, and support technical implementations and API integration setups during onboarding.
Requirements
- Minimum of 2 years of relevant experience in a customer-facing technical support, service, or engineering role
- Experience working with high-value customers
- Mastery of REST APIs and SQL for troubleshooting and integration
- Exceptional debugging capabilities
- Excellent verbal and written English communication skills
- Communication and relationship management skills
- Passion for helping customers use products successfully
- Flexibility and adaptability in a fast-paced environment
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field
- Basic knowledge of blockchain, web3, staking, ROI or staking rewards, self-custody, or crypto
- Proficiency in cryptocurrency and crypto wallet products
- Professional experience in technology, crypto, finance, or fintech
Responsibilities
- Own customer inquiries from all support channels through complete resolution
- Lead technical troubleshooting sessions through calls and screen-sharing
- Collaborate with internal subject matter specialists to resolve complex issues
- Advocate for customers across internal organizations
- Use customer feedback and data to help eliminate defects
- Provide proactive customer support and mitigate potential issues
- Analyze technical data, logs, and customer feedback to diagnose root causes
- Use REST APIs and SQL to troubleshoot integration issues
- Analyze platform logs with Datadog or similar log management systems
- Develop expertise in products and changes in the crypto environment
- Log all customer contacts in the ticketing system
- Communicate clearly with internal and external partners
- Support Technical Account Managers with technical implementation projects and API integration setups
