Technical Success Engineer
Liminal is the operating brand of First Answer Pte Ltd, providing institutional digital-asset custody, staking, and MPC/multisig wallet infrastructure.
Funding history
Projects
About Liminal
First Answer Pte Ltd is a Singapore-based crypto infrastructure company operating as Liminal. Its platform provides institutions with API-driven wallet infrastructure, self-custody and managed-custody options, institutional staking, white-label custody applications, HSM-backed vaults, transaction controls, and compliance integrations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Act as the technical advocate and first line of defense for customers by resolving support inquiries, troubleshooting integrations, investigating technical problems with logs and customer feedback, using REST APIs and SQL to diagnose root causes, maintaining ticket records, communicating solutions, and supporting technical implementations during onboarding.
Requirements
- Minimum of 2 years of relevant experience in a customer-facing technical support, service, or engineering role.
- Experience working with high-value customers.
- Mastery of REST APIs and SQL for troubleshooting and integration.
- Exceptional debugging capabilities.
- Excellent verbal and written English communication skills.
- Strong communication and relationship management skills.
- Passion for helping customers use products successfully.
- Flexibility and adaptability in a fast-paced environment.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Basic knowledge of blockchain, web3, staking, ROI or staking rewards, self-custody, or crypto.
- Proficiency in cryptocurrency and crypto wallet products.
- Professional experience in technology, crypto, finance, or fintech.
Responsibilities
- Own customer inquiries from all support channels through complete resolution.
- Lead technical troubleshooting sessions through calls and screen-sharing.
- Collaborate with internal subject matter specialists to resolve complex issues.
- Advocate for customers across internal organizations.
- Use customer feedback and data to help eliminate defects.
- Provide proactive customer support and mitigate potential issues.
- Analyze technical data, logs, and customer feedback to diagnose root causes.
- Use REST APIs and SQL to troubleshoot integration issues.
- Analyze platform logs with Datadog or similar log management systems.
- Develop expertise in products and changes in the crypto environment.
- Log all customer contacts in the ticketing system.
- Communicate clearly with internal and external partners.
- Support Technical Account Managers with technical implementation projects and API integration setups.