Senior Customer Solutions Engineer
Luminance is an enterprise contract-intelligence platform that uses specialist legal AI to help teams negotiate, analyze, and automate contract work.
Funding history
Investors
About Luminance
Born out of the University of Cambridge, Luminance provides a multi-agent, legal-AI platform that turns contractual language into business intelligence across the contract lifecycle, including negotiation, repository analysis, and workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will advise prospective and existing customers on integrations, build workflows across their business platforms, and resolve technical integration issues. You will create reusable toolkits, APIs, SDKs, documentation, and reference architectures, while gathering developer feedback to improve integration processes.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above or GPA of 3.5 or above.
- At least 3 years at a SaaS vendor, preferably in AI or cybersecurity.
- Experience in software development, system integration, and customer-facing developer resources.
- Experience in full-stack web development and cloud architecture.
- Experience with JavaScript, NodeJS, Python, or equivalent frameworks or languages.
- Verbal and written communication skills.
- Experience in a customer-facing technical team collaborating with developer and technical personas.
Responsibilities
- Collaborate with Account Executives, Product Specialists, and Customer Success Managers to deliver technical experiences.
- Act as a technical expert on the platform and support sales conversions.
- Advise customers on integration solutions and identify improvement opportunities.
- Build customer integrations and seamless workflows across business platforms.
- Manage integration issues and challenges.
- Develop reusable toolkits, APIs, SDKs, and enablement resources.
- Create and maintain customer-facing API documentation and reference architectures.
- Coordinate with Support and Technical Operations to resolve customer technical issues.
- Gather developer feedback to improve tools, documentation, and integration processes.
Benefits
- £2,000 learning budget.