Senior Customer Marketing Manager, EMEA
HarveyVisit Harvey website
Harvey is an AI platform for legal and professional-services organizations.
Series F+Recently funded
Distributed
About Harvey
Harvey provides agents and collaborative tools for legal work, including legal research, document analysis, secure workspaces, contract intelligence, and organization-level analytics.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will put EMEA customers centre stage by finding standout customers, producing written, video and spoken stories, and building advocacy and community programmes. You will localise global playbooks for EMEA, build repeatable processes, and measure impact while working with Customer Success and Sales.
Requirements
- 4-7 years of experience in customer marketing, advocacy, content marketing or community, ideally in B2B SaaS, technology or professional services
- Proven experience producing content end to end
- Experience building or running events, customer communities and advocacy programmes
- Strong relationship skills with customers, Sales and Customer Success
- Highly organised and operationally rigorous
- Comfortable working autonomously
- Familiarity with using AI to scale work
Responsibilities
- Localise global customer marketing programmes for EMEA
- Build the EMEA customer story pipeline
- Produce written and video stories, quotes and references
- Package and distribute stories across channels and enable Sales
- Build a roster of customer advocates
- Design and run EMEA community programmes
- Build repeatable playbooks and processes
- Measure and improve impact
