Customer Marketing Manager, Americas
Databricks is a data and AI platform that lets organizations build analytics, AI agents, and applications on a unified, governed lakehouse.
Funding history
Investors
About Databricks
Data engineers, analysts, and AI teams use Databricks to process large datasets, build reliable pipelines, and train models on a single governed platform. Users can run SQL analytics, serve ML predictions in real time, and deploy AI agents grounded in enterprise data. Its open lakehouse architecture provides consistent security and governance across analytical and operational workloads.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will develop customer stories and advocacy programs with Databricks' largest strategic customers in the Americas. You will own programs from strategy through execution, create case studies, videos and speaking engagements, activate stories at key events, build AI-powered workflows, and track the impact of advocacy.
Requirements
- 4–7 years of experience in customer marketing, customer advocacy, content marketing or a related function supporting enterprise customers
- Success independently managing customer marketing or advocacy programs
- Excellent writing, editing and interviewing skills
- Experience building relationships with large enterprise customers
- Strong program management and prioritization skills
- Practical experience building or automating AI-enabled tools and workflows
- Ability to influence cross-functional partners
Responsibilities
- Identify and develop customer stories tied to company priorities
- Build relationships with strategic customers and account teams for case studies, videos and speaking engagements
- Deliver a great customer participation experience
- Own customer marketing programs end to end
- Bring customer stories to life at key events
- Deploy AI-powered tools and workflows for story development
- Build repeatable templates, processes and workflows
- Track metrics connecting advocacy to content usage, GEO optimization and event engagement
Benefits
- Annual performance bonus eligibility
- Equity eligibility