Senior Customer Analytics Director
Ping Identity Corporation is an active enterprise identity-security company offering the Ping Identity Platform for customer, B2B, workforce, and AI-agent identity use cases.
Funding history
Investors
Projects
About Ping Identity Corporation
Ping Identity develops and operates identity and access management and identity-security products, including identity verification, identity management, authentication, authorization, threat protection, fraud prevention, and orchestration. Its offerings support multi-tenant SaaS, dedicated-tenant SaaS, self-managed software, and FedRAMP High deployments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead customer analytics and reporting for retention, renewals, churn, and revenue performance. You will prepare executive and board materials, model capacity and customer health, define reporting requirements and data governance, and translate complex datasets into strategic recommendations.
Requirements
- 10+ years of experience in customer analytics, revenue analytics, FP&A, strategic finance, or customer success or revenue operations in B2B SaaS
- Knowledge of SaaS recurring revenue models, ARR, GRR, NRR, cohort analysis, contraction, and churn
- Advanced SQL, Excel, BI, and Salesforce proficiency
- Experience translating business requirements into technical data specifications and executive dashboards
- Experience with executive and board-level reporting
- Ability to manage complex data projects independently
Responsibilities
- Ensure customer performance metrics comply with financial standards
- Lead data preparation and analytical narratives for executive and board reporting
- Own renewal-rate reporting, modeling, and variance analysis
- Build customer renewal, retention, headcount, and capacity models
- Design and maintain customer health scoring and predictive churn analyses
- Define reporting requirements and data governance
- Align data models with Finance, Revenue Operations, and Product Strategy
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset in specific locations
- Employee resource groups
- Company and team bonding events
- Global volunteering and community initiatives