Senior Associate User Experience Researcher Group Design Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead end-to-end research for wealth projects across client and employee experiences. You will define research questions, select appropriate methods, conduct generative and evaluative studies, synthesise findings into actionable deliverables, and present and defend insights to stakeholders.
Requirements
- 5 to 8 years of experience owning end-to-end research
- Qualitative and quantitative research methods experience
- Interviewing, moderation, usability testing, card sorting, survey design, analysis, heuristic evaluation, and behavioural-data interpretation skills
- Experience applying AI in research workflows
- Ability to communicate effectively with senior executives
- Bachelor’s degree in a relevant field or equivalent practical experience
- Portfolio containing two or three research case studies
Responsibilities
- Scope research questions with design, product, and business stakeholders
- Select appropriate research methods and determine when research is needed
- Conduct discovery interviews, concept testing, usability testing, surveys, desk research, and competitive reviews
- Turn findings into prioritised insights, journey maps, and opportunity framing
- Present and defend research findings to senior stakeholders