Senior Agent Architect France
ParloaVisit Parloa website
Parloa is an enterprise AI company providing an AI Agent Management Platform (AMP) for customer service and contact centers.
Berlin, Germany
Funding history
About Parloa
Parloa builds AI agents and its AMP platform to help enterprises design, test, manage, and scale customer-service conversations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design end-to-end architectures for enterprise AI agent deployments, configure integrations and APIs, validate system reliability, advise customers on deployment scope, translate workflows into prompts and conversational flows, refine voice output, resolve blockers, and document best practices.
Requirements
- Solution architecture
- Systems architecture
- Enterprise integration
- SaaS implementation
- CRM
- ERP
- Contact center
- Ticketing system
- REST API
- JSON
- XML
- Postman
- OAuth
- API key
- JWT
- API documentation
- Data transformation
- Field mapping
- Risk assessment
- Problem-solving
- Project management
- Stakeholder management
- LLM
- Prompt engineering
- Conversational flow
- A/B testing
- French
- English
Responsibilities
- Design end-to-end solution architectures for AI agent deployments
- Configure integrations using integration platforms and APIs
- Collaborate on complex custom integration scenarios
- Test architectures, integration reliability, and agent performance
- Resolve blockers with internal departments and customers
- Scope AI agent deployments and provide architecture advice
- Design prompts and agent behavior using LLM knowledge
- Translate customer workflows into conversational components
- Fine-tune conversational flows and voice output
- Document best practices, guides, and product capabilities
Hiring Process
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser