Senior Accommodation Administrator
Fidelity Investments is a privately held, Boston-headquartered financial services company providing investing, trading, retirement, wealth management, brokerage, workplace benefits, custody and clearing, and digital-asset services.
Maintainer signals as of 9/2/2026
About Fidelity Investments
Fidelity serves individual investors, employers, wealth-management firms, institutions, innovators, and charitable donors through diversified financial-services businesses. Current offerings include brokerage and trading, mutual funds and exchange-traded products, retirement and workplace savings, financial planning and advice, wealth management, institutional custody and clearing, and crypto/digital-asset products.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will administer leave and accommodation programs through case management, issue resolution, work distribution, pay-impacting file research, and records management. You will identify and implement process improvements, maintain accurate case records, prioritize high-volume work, and deliver timely, compliant results.
Requirements
- Demonstrate knowledge of FMLA, leave management, ADAAA, disability accommodations, and HR processes.
- Research complex issues, evaluate case details, identify root causes, and recommend solutions.
- Exercise sound judgment and escalate issues appropriately.
- Demonstrate strong interpersonal, written, and verbal communication skills.
- Use employee data, reporting tools, HRIS, case management, and knowledge management systems.
- Demonstrate advanced Excel skills.
- Manage a high-volume workload and competing priorities.
- Deliver accurate, timely, and compliant results.
Responsibilities
- Administer leave and accommodation programs.
- Manage cases and resolve issues.
- Distribute and triage incoming work.
- Research pay-impacting inbound files.
- Maintain records.
- Identify and implement process improvements.
- Promote standard practices and operational efficiency.
- Document case activity accurately.
- Explain leave and accommodation programs clearly.
Benefits
- Fully paid parental leave.
- On-site health and wellness centers.