Salesforce Lead Agentforce
Ledger helps you keep your digital assets safe using certified hardware wallets and management software that protect against online threats.
Funding history
Projects
About Ledger
Ledger provides secure storage and management for digital assets through certified hardware wallets and software. The hardware wallets store private keys offline to protect against hacks and malware, while Ledger Live software lets users buy, sell, and manage multiple cryptocurrencies. Institutions can use Ledger Enterprise for secure custody and governance. All products support major blockchains and Web3 applications with regular security updates.
Skills
About the Role
You will lead and mentor Salesforce Administrators while owning the strategic direction and daily operation of Enterprise and consumer Salesforce environments. You will serve as the technical expert for Agentforce and Salesforce architecture, build solutions with Apex and Lightning Web Components, manage releases and integrations, establish platform governance, and lead AI initiatives that improve customer support.
Requirements
- Work on-site five days a week in the London or Paris office
- At least five years of hands-on Salesforce experience in high-volume B2B and/or B2C environments
- Experience with Service Cloud, Experience Cloud, API integration and CI/CD
- Experience operating and troubleshooting Agentforce
- Expertise in Apex, Lightning Web Components and Salesforce architecture
- Experience leading a Salesforce team
- Salesforce Administrator, Platform App Builder and Platform Developer certifications
- Communication and stakeholder-management skills
Responsibilities
- Lead, mentor and line-manage Salesforce Administrators
- Own the strategic direction and operational health of Enterprise and consumer Salesforce environments
- Administer Salesforce objects, flows, security and overall organisation health
- Maintain, troubleshoot and enhance Agentforce
- Design and build custom solutions using Apex, Lightning Web Components and Salesforce-native tooling
- Scale Service Cloud, Experience Cloud portals and integrations with external enterprise systems
- Manage releases, CI/CD and the development backlog in JIRA
- Lead technical projects from discovery through deployment
- Define platform best practices and enforce data-protection and retention policies
- Maintain technical documentation
- Lead AI initiatives that improve Customer Success efficiency and customer experience
Benefits
- Health and life insurance
- Employee shareholder opportunities and other country-dependent financial benefits
- Commuter allowance
- Personalised training and learning solutions