Sales Operations Specialist - Mandarin Speaking
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
About the Role
You'll support daily operational processes and make sure tasks are completed accurately and on time. You'll assist with access setup and updates, and related maintenance tasks based on procedures. You'll coordinate with relevant teams to collect and confirm required information for ongoing processes. You'll maintain and update internal trackers, records, and internal guidelines. You'll support routine operational tasks, including data preparation and basic checking. You'll also provide general coordination and administrative support for ad hoc tasks assigned by the team.
Requirements
- Proficient in Microsoft Excel (e.g. pivot, filtering, and basic formulas)
- Strong attention to detail with a high level of accuracy
- Reliable and consistent in handling day-to-day responsibilities
- Good communication and coordination skills, with the ability to follow up effectively across teams
- Well-organized and able to manage routine tasks in a structured manner
- Patient and able to handle repetitive but important operational work carefully
- Be willing to learn internal processes and support process standardization
- Comfortable working with documentation and maintaining structured records (e.g. SOPs, process files)
- Support the team in coordinating and tracking ongoing tasks or small-scale projects, ensuring timely progress and follow-up
- Assist in organizing task priorities, maintaining progress trackers, and supporting basic project coordination activities
- Provide support on simple data-related tasks when required (e.g. data preparation, basic analysis support)
Responsibilities
- Support daily operational processes and ensure tasks are completed accurately and on time
- Assist with access setup and updates, and related maintenance tasks based on procedures
- Coordinate with relevant teams to collect and confirm required information for ongoing processes
- Maintain and update internal trackers, records, and internal guidelines
- Support routine operational tasks, including data preparation and basic checking
- Provide general coordination and administrative support for ad hoc tasks assigned by the team
Benefits
- Performance-based bonuses
- Health and wellness benefits
- Flexible working arrangements