Safety Response Operations Lead
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You'll lead and coach a regional team of Safety Response Analysts while personally handling the most complex, high-risk safety cases. You'll own regional operational outcomes, act as incident lead, and partner with Product, Policy, Legal, and Investigations. This is a 24/7 global operation with rotating shifts including nights, weekends, and holidays under a leadership on-call model.
Requirements
- 8+ years in Trust & Safety, Risk Operations, Investigations, Fraud, or platform integrity
- 4+ years of people leadership or senior operational ownership
- Experience applying AI tools and automation to operational workflows
- Deep familiarity with trust and safety operations across content moderation, user safety, fraud
- Strong decision-making in ambiguous high-risk environments
- Clear communication of complex safety decisions
- Ability to influence without authority
- Comfortable leading in a 24/7 high-pressure environment with rotating shifts
Responsibilities
- Lead and coach a regional team of Safety Response Analysts
- Own regional operational outcomes including utilization, SLA adherence, backlog health, and quality
- Handle and oversee complex high-risk cases as first escalation point and incident lead
- Contribute directly to frontline work (20–30%) including investigations and enforcement decisions
- Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams
- Drive operational excellence through improved workflows, tools, and automation
- Identify emerging risks and trends and recommend policy, product, or enforcement actions
Benefits
- Medical, dental, and vision insurance with HSA employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) with employer match
- Paid parental leave up to 24 weeks for birth parents and 20 weeks for non-birthing parents
- Paid medical and caregiver leave up to 8 weeks
- Flexible PTO for exempt employees
- 13+ paid company holidays and company office closures
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support for eligible employees
- Equity
- Performance-related bonus
- Charitable donation matching and wellness stipends