Robotics Customer Success Intern
Matic is an active consumer-robotics company selling an autonomous home floor-cleaning robot that vacuums and mops using on-device computer vision and mapping.
Funding history
About Matic
Matic develops, manufactures, and sells home-cleaning robots. Its current product uses camera-based perception, mapping, navigation, voice and gesture controls, with substantial processing performed on-device.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage customer-support tickets from first response through resolution. You will troubleshoot issues, guide customers through fixes, coordinate repairs or replacements, escalate complex cases, analyze support trends, and develop AI tools and processes that improve support quality.
Requirements
- Customer empathy
- Technical curiosity
- Bachelor's degree completed or in progress
- Technical or analytical background preferred
- Weekend availability
Responsibilities
- Own customer-support tickets from first response through resolution
- Diagnose bugs and guide customers through fixes
- Coordinate repairs or replacements when needed
- Escalate complex issues and drive them to closure
- Analyze customer issue data to identify recurring issues and root causes
- Develop product knowledge across hardware, software, algorithms, and the app
- Develop and deploy AI tools to improve response times and support quality