Relationship Manager
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About Cari Network
We are bringing together innovators, regulators, and operators with deep experience across banking, technology, and business.
Skills
About the Role
You'll be the day-to-day owner of partner bank relationships at Cari, transitioning them from the Business Development team and carrying each partner through onboarding, go-live, and the full customer lifecycle. As Cari's first Relationship Manager, you'll help shape how the relationship management function evolves over time, partnering with banks to drive end-customer adoption of the Network and building the feedback loop that brings partner bank realities into Cari's roadmap. You'll serve as the named, senior point of contact for partner banks, running governance touchpoints and handling escalations. You'll lead each partner through onboarding, readiness checklists, and steady-state operations, working closely with the help desk and engineering teams on incidents, and translating performance data and strategic priorities between partner banks and Cari's product and release planning.
Requirements
- U.S.-based, with ability to travel
- Bachelor's degree or equivalent practical experience
- 7+ years in payments, banking, or financial technology infrastructure, with significant time as the client-facing point of contact
- Working knowledge of large-value payment systems and network rulebooks (e.g., FedNow, RTP, CHIPS, SWIFT, or a payments network / FMU), including SLAs, liquidity rules, and exception handling
- Demonstrated experience running structured programs for complex financial institutions including contractual oversight, commercial management, and change control in regulated environments
- Strong written and verbal communication, including the ability to translate operational issues and product direction to executive bank stakeholders
- Comfort operating in early-stage environments where management can be fluid, and where the work can be demanding, creative, and consequential
- Experience with tokenized deposits, stablecoins, or shared-ledger payment networks, blockchain technology, or cryptocurrency is a significant plus
Responsibilities
- Serve as the named day-to-day owner for partner bank relationships across onboarding, go-live, and steady-state operations
- Run the governance cadence including executive, operational, and working-group touchpoints
- Act as the senior, accountable contact for escalated partner bank issues
- Lead each partner bank from post-signing through go-live and into steady-state operations
- Steward each partner bank's ongoing obligations under the Network Rulebook and signed agreements
- Help shape the onboarding and partner-services playbook over time
- Partner with the Help Desk and Engineering on escalations and incidents
- Bring partner bank strategic priorities and commercial plans into Cari's product and release planning
- Translate performance data, metrics, and exception trends into actionable insights for partner bank leadership
- Ensure Cari's roadmap reflects partner bank realities
Benefits
- Competitive compensation: salary and equity
- Full medical, vision, dental benefits
- 401(k) with matching program
- Flexible vacation policy (PTO)
- Remote-first work environment