Regulatory Operations Analyst, User Safety & Risk Operations
OpenAIVisit OpenAI website
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
49 current maintainers29 active leads5 new active leads117 lead step-downs16 early lead departures
San Francisco, United States
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
About the Role
You will handle complex regulatory and user issues, including work under the EU DSA and EU AI Act, manage sensitive cases and escalations, act as incident manager for regulatory reviews, and build workflows, tooling and playbooks. You will work closely with Legal, GRC, Privacy, Product and Policy teams.
Requirements
- 8+ years in regulatory compliance, legal operations and trust & safety
- Experience translating content moderation or online safety requirements into workflows
- Experience partnering with legal counsel, DPOs or regulators
- Understanding of tiered support structures and vendor operations at scale
- Automation-first systems mindset
- Clear and empathetic written communication
Responsibilities
- Handle regulatory, audit and compliance inquiries and user complaints globally
- Manage content moderation and online safety requirements across regional markets
- Handle Trust & Safety incidents intersecting with regulatory obligations
- Resolve privacy and intellectual property escalations
- Perform risk evaluations and investigations
- Act as incident manager for sensitive regulatory reviews
- Coordinate escalations with Legal, GRC, Privacy, Product, Policy and Support
- Implement operational workflows, tooling and escalation playbooks
- Contribute to vendor training and governance models
- Lead cross-functional initiatives
- Monitor operational health through audits, SLA tracking and data analysis
Benefits
- Equity
- Medical, dental, and vision insurance with HSA employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) with employer match
- Paid parental leave, medical and caregiver leave
- Flexible PTO
- 13+ paid company holidays and company office closures
- Mental health and wellness support
- Employer-paid life and disability coverage
- Learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends