Program Director
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead large-scale AI transformation programs for strategic enterprise customers. You will advise executive stakeholders, direct matrixed implementation and customer engineering work, standardize delivery practices, remove implementation roadblocks, and align customer growth initiatives with sales, product, and engineering stakeholders.
Requirements
- 12+ years of enterprise customer delivery, professional services, or program management experience in SaaS, AI, or CX transformation
- Experience leading large-scale software deployments for Fortune 500 customers with more than $5M ARR
- 3+ years of experience managing or mentoring implementation or delivery teams
- Expertise in executive engagement, enterprise governance, and change management
- Executive communication skills for C-level audiences
- Financial acumen and ability to connect technical outcomes to ROI
- Experience building relationships across Sales, Customer Success, and Product
- Willingness to travel up to 20%
Responsibilities
- Own large-scale, multi-phase AI transformation programs
- Advise C-suite and VP-level customer stakeholders on platform ROI
- Lead Implementation Managers, Solution Architects, Conversation Design, and Customer Engineering
- Deliver complex implementations on time and within scope
- Partner with Sales, Customer Success, Product, and Engineering on strategic initiatives and expansion opportunities
- Standardize delivery practices, governance models, and success frameworks
- Assess critical paths and help teams overcome roadblocks
- Represent customer needs to executive leadership
Benefits
- Medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program
- Commuter benefits for onsite employees
- Equity