Production Support Senior Analyst
FNZ is a global wealth management platform provider.
Projects
About FNZ
FNZ describes itself as 'wealth's growth platform', providing a global, end-to-end wealth management platform that integrates modern technology, business operations, and investment operations within a regulated financial institution connected to a universe of investment products. The company serves banks, wealth managers, insurance companies, and asset managers, with over US$2.5 trillion in assets on platform and nearly 30 million end investors served through its clients. Its offerings span wealth management platforms, advisor tools and productivity solutions, asset management distribution, and trade and post-trade securities services, along with a data platform combining an Operational Data Store, Analytical Data Warehouse, and Aggregated Data Warehouse to power analytics, machine learning, and generative AI insights. FNZ has notable clients including Santander, Colonial First State (CFS), Vanguard, Aviva, and Swedbank, and in 2025 announced a global five-year strategic partnership with Microsoft to integrate Azure AI Foundry, Microsoft Fabric, GitHub Copilot, and Microsoft 365 Copilot across its platform and operations. FNZ is backed by major institutional shareholders including Caisse de dépôt et placement du Québec (CDPQ), CPP Investments, Generation Investment Management, and Motive Partners.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own operational stewardship for assigned platforms and act as a technical escalation point. You will perform platform checks and recoveries, investigate production incidents, publish root-cause analyses, maintain runbooks and knowledge assets, improve automation, coach analysts, and support on-call activities.
Requirements
- Five to eight years of production support, application support, or similar operational experience
- SQL proficiency
- Experience analysing complex datasets and workflow behaviour
- Experience with monitoring or operational tools such as Splunk, ServiceNow, PagerDuty, or NewRelic
- Log analysis and platform debugging experience
- Major-incident investigation leadership experience
- ITIL knowledge, including root-cause analysis and problem management
- Platform-level operational ownership experience
- Mentoring experience
- Written and verbal communication skills
Responsibilities
- Own daily platform checks, recoveries, and reliability activities
- Lead technical incident investigations and recovery activities
- Produce and maintain SOPs, runbooks, knowledge articles, and preventive controls
- Publish root-cause analysis documents
- Collaborate on code, configuration, and automation improvements
- Coordinate platform-specific tasks during incident bridges
- Contribute to reporting, metrics, and operational reviews
- Coach analysts on platform knowledge and investigation techniques
- Investigate production issues using SQL, logs, workflow traces, and internal tools
- Maintain monitoring rules and knowledge assets
- Recommend preventive actions and stability enhancements
- Provide technical input for client-facing communication
- Participate in on-call escalation support
- Ensure compliance with audit, evidence, and operational standards