Product Support Engineer
Adyen is a financial technology company providing a unified platform for payments, data, and financial products.
Projects
About Adyen
Adyen provides payment processing and financial technology services through a single platform. Its offerings include online and in-person payments, payment methods, risk management, authentication, revenue optimization, issuing, payouts, liquidity management, embedded accounts, and capital. Adyen typically serves global enterprises, retailers, SaaS platforms, marketplaces, and other high-growth businesses.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will troubleshoot technical issues for Adyen merchants, own support cases through resolution, advise on the platform and APIs, communicate merchant feedback to product and engineering teams, document complex guidance, and contribute to Support projects.
Requirements
- Technical knowledge and API troubleshooting experience
- Experience working directly with merchants in a customer support role
- Strong verbal and written communication skills
- Ability to communicate complex technical topics to technical and non-technical audiences
- STEM degree preferred but not required
Responsibilities
- Provide technical troubleshooting support to merchants
- Maintain knowledge of the Adyen platform, APIs, web-stack technologies, and integration methods
- Own merchant support cases from creation to resolution
- Track product processes and communicate merchant feedback to Product and Engineering
- Provide guidance and answer complex questions
- Document support knowledge
- Contribute to Support organization projects
Hiring Process
Adyen aims to respond to applications within 5 business days. The interview process typically takes about 4 weeks, though it may vary by role.
