Product Operations Specialist Customer Setup

Skills

About the Role

You will improve the operating systems that help customers set up Ramp and reach self-serve spending. You will turn customer signals into root causes, prioritized fixes, customer communications, and measurable friction reductions while supporting onboarding operations, launch readiness, process improvement, AI-enabled analysis, and workflow improvements.

Requirements

• 3+ years in product operations, product management, program management, consulting, customer success, account management, or a customer-facing analytical role
• Experience using data to size opportunities and diagnose root causes
• Experience analyzing support trends and measuring customer friction
• Understanding of onboarding, setup, access, identity, or spend-management friction
• Ability to translate qualitative feedback into requirements and action plans
• Ability to work in ambiguous and technically complex areas
• Strong problem-solving, prioritization, and communication skills
• Experience using AI tools for analysis, workflow automation, enablement, or product improvements

Responsibilities

• Support product onboarding through program management, customer testing, launch readiness, change management, and iteration
• Translate customer feedback into requirements, operating plans, and improvements
• Identify issues across login, invites, provisioning, multi-entity setup, policies, cards, and first spend
• Build operating cadences for cross-team alignment and release readiness
• Improve customer communication and accountability
• Use AI to automate processes and improve analysis
• Ship product or workflow improvements that reduce customer friction

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• Medical, dental, and vision insurance
• One Medical annual membership
• 401(k) with employer match
• Fertility HRA
• Parental leave
• Pet insurance
• In-office lunch, snacks, and drinks
• Relocation support to NYC or SF