Product Operations Manager / Director Institutional Product
OKX is a leading global cryptocurrency exchange offering a wide range of trading services, including spot and derivatives trading, as well as Web3 solutions.
Maintainer signals as of 8/14/2026
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Projects
About OKX
OKX is a global cryptocurrency exchange known for its trading services and financial products. The platform offers a wide range of features, including spot and derivatives trading, staking services, and a user-friendly interface suitable for both beginners and experienced traders.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You own and improve daily operations across institutional business lines, including custody, brokerage, KYC, incentive programs, and fees. You use data and AI-assisted tooling to identify gaps, build scalable frameworks, automate workflows, manage stakeholders, and deliver operational training.
Requirements
- 6+ years of operations experience in institutional financial services, crypto exchange, prime brokerage, or fintech
- Hands-on ownership of at least two of custody, brokerage, KYC/KYB, and incentive programs
- Experience operating as an influential individual contributor
- Data fluency, including dashboard development and AI tooling
- Experience identifying operational gaps and delivering measurable improvements
- Stakeholder management experience with institutional counterparties
- Working knowledge of digital asset regulatory frameworks across Hong Kong, Singapore, and broader APAC
Responsibilities
- Run daily operations across multiple institutional business lines
- Manage internal stakeholders and external institutional clients across written communication channels
- Identify operational gaps and growth opportunities using data analytics and AI-assisted workflows
- Design scalable operational frameworks for institutional workflows
- Drive continuous and strategic operational optimization
- Build and deliver structured training for relationship managers and institutional clients
Benefits
- L&D programs and education subsidy
- Team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
