Product Engineer
Vivid Money Group is a European fintech offering personal and business financial services through digital accounts. Its services include payments, cards, cashback, interest accounts, international transfers, bookkeeping tools, investments, and cryptocurrency services.
About Vivid Money Group
Vivid Money Group operates a digital financial platform for individuals, freelancers, SMEs, enterprises, and other organizations across Europe. It provides business and personal accounts, IBANs, Visa cards, cashback, SEPA and SWIFT transfers, international payments, online payment acceptance, invoicing, bookkeeping integrations, tax filing, business travel, team spending controls, and AI-powered digital employees. The group also offers interest accounts, managed model portfolios, brokerage services for stocks, ETFs, iBonds, money market funds, and crypto-assets, as well as Crypto Earn services through regulated Vivid entities in Luxembourg and the Netherlands.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the development of Customer Care conversational systems, including chat, voice and phone support, knowledge bases, and tool integrations. You will identify problems, define solutions and success measures, design technical approaches with engineers, prototype and validate improvements using AI tools, and ship fixes. You will create and evaluate prompts, skills, and knowledge; run experiments; monitor service-quality and cost metrics; write technical product specifications; and work with cross-functional stakeholders to improve bot capabilities and supporting processes.
Requirements
- 4+ years of experience in product management, product engineering, or a similar technically involved role
- Hands-on experience applying LLMs or agentic AI to real products
- Proven experience taking ideas from 0 to a live product with real users
- Daily use of LLMs, vibe coding, and AI agents
- Proficiency in at least one programming language, such as Python
- Comfort with Git, databases, and system architecture evaluation
- Strong analytical skills and comfort using data and metrics
- Clear English communication skills
- Degree in Computer Science, Software Engineering, or equivalent practical experience
Responsibilities
- Own the 0-to-1 development of Customer Care conversational systems
- Define solutions, success measures, and product direction from discovery through launch and iteration
- Design bot architecture with engineers, including agents, routing, tools, internal actions, and handoffs
- Research problems in data, prototype fixes with AI tools, test them on real conversations, and scale successful solutions
- Write, test, and iterate prompts, skills, and knowledge
- Build evaluations that catch regressions before releases
- Run A/B tests of models, prompts, and flows
- Define and monitor KPIs for deflection, handoffs, resolution quality, CSAT, handling time, and cost per conversation
- Write clear and technical product specifications and briefs
- Improve escalation policies, back-office processes, and tools that block resolution
- Prioritize work and collaborate with Engineering, Design, Analytics, QA, Operations, and business owners
Benefits
- Hybrid work in office locations or fully remote work outside office locations
- Relocation support to Cyprus, including visa and package
- Learning and development budget
- Fully paid vacation and sick leave
- Sports compensation
