Product Design Lead Payment Services
Tide is a UK-founded fintech business financial platform providing banking and financial-management services to small businesses and sole traders.
About Tide
Tide Platform Limited operates Tide, offering business accounts, payments, accounting and tax tools, savings, payroll, and business finance. Tide is FCA-authorised for electronic-money and payment services and is not itself a bank; its business bank accounts are provided through partner banks including ClearBank.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will partner with Product Managers, Technical Owners, and senior stakeholders to define strategic objectives, prioritise roadmap opportunities, and set success metrics. You will de-risk initiatives through research, product, and engineering collaboration; deliver tested, validated outcomes incrementally; and monitor customer and operational impact. You will champion design thinking, improve ways of working, and lead and mentor product designers across geographies.
Requirements
- Minimum 7 years of relevant experience in a comparable UX Design or Product Design role
- Experience in a scale-up or start-up SaaS company
- Experience leading a small Product Design squad or contributing to product design and launch in a fast-growing company
- Knowledge of product design methodologies, especially Design Thinking and user-centred design
- Ability to define product strategy and OKRs with Product Management and Engineering
- Proficiency leading design reviews and using Figma
- Experience with user testing and research methodologies
- Experience working in an agile scale-up environment
- Experience using data tools such as Looker, Heap, GA, Hotjar, or similar to inform design
Responsibilities
- Define strategic objectives and goals with Product Managers, Technical Owners, and senior stakeholders
- Identify and prioritise product roadmap initiatives and opportunities
- De-risk initiatives through collaboration with research, product, and engineering
- Define success metrics, expected impact, and outcome measurement
- Deliver tested and validated outcomes incrementally
- Partner with Product Engineering to align delivery with the vision
- Improve ways of working to deliver quality member experiences
- Monitor customer impact and operational success and pivot when needed
- Champion design thinking and member-centric practices with stakeholders
- Lead and mentor product designers across geographies
- Develop a high-performing design team and support career development
- Promote continuous improvement and collaboration across the team
Benefits
- Remote-first work
- 25 days paid annual leave
- 3 additional days for volunteering and learning
- Private Health Insurance
- Mental Health Support Platform
- FitPass
- Family and Friendly Leave according to statutory requirements
- Share options
