Platform Operations Program Manager
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You'll build the operational foundation supporting OpenAI's growing developer ecosystem of plugins, MCP apps, agent skills, and integrations. You'll own processes from submission and review through launch, appeals, and ongoing monitoring, manage external review partners, and partner across Product, Engineering, Policy, Legal, Security, Developer Experience and Go-to-Market. You'll lead high-priority escalations, create feedback loops, and drive automation and agentic workflows to scale review and support, while helping shape product strategy.
Requirements
- 8+ years of experience in program management, developer operations, product operations, or related fields
- Comfort with technical concepts such as MCP, APIs, OAuth, authentication, permissions, and data flows
- Strong operational judgment balancing speed, safety, and business priorities
- Ability to bring structure to ambiguous cross-functional problems and drive alignment
- Systems thinking and building durable processes
- Experience using AI and automation to reduce manual work and scale operations
- Clear communication with technical and non-technical audiences
- Care for developer and partner experience while maintaining consistent standards
Responsibilities
- Own operational processes for bringing apps, plugins, and integrations to market, from submission and review through launch, appeals, and monitoring
- Manage external review partners and policy operations workflows
- Partner with Product, Engineering, Policy, Legal, Security, Developer Experience, and Go-to-Market teams to turn platform goals into operating processes
- Lead high-priority partner reviews and escalations
- Create feedback loops across product, policy, tooling, and developer experience teams
- Lead automation and AI-driven initiatives such as agentic workflows
- Serve as a senior cross-functional partner to help shape product strategy
Benefits
- Equity
- Performance-related bonus for eligible employees
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax Health FSA, Dependent Care FSA, and commuter accounts
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
- Paid medical and caregiver leave (up to 8 weeks)
- Flexible PTO for exempt employees; up to 15 days annually for non-exempt employees
- 13+ paid company holidays and paid company office closures
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits as eligible
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends
