People Partner Lead CX
Gusto is a payroll and HR platform that helps small businesses pay domestic and international employees, manage benefits, and automate compliance.
Maintainer signals as of 8/12/2026
Projects
About Gusto
Gusto serves small and mid-sized businesses with payroll processing, employee benefits administration, and HR tools in one platform. Users can run payroll, manage health insurance, hire globally, and pay international contractors in local currency or USDC stablecoins. The platform automates payroll tax filings across multiple states and integrates with tools like QuickBooks and Xero.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will partner with Customer Experience leaders on talent strategy, workforce planning, and organizational design, lead complex talent conversations, manage and develop two People Partners, analyze People data, operationalize talent programs, and execute organizational changes.
Requirements
- 10+ years of HRBP or People Partner experience
- Experience supporting large operational or customer-facing organizations
- Prior people management experience
- Experience developing and coaching a team of People Partners
- End-to-end program ownership
- Experience executing complex People work
- People data analysis skills
- Organizational design experience
- Ability to operate in ambiguity
- Sound judgment
- Experience using AI for People work
Responsibilities
- Build partnerships with the CX Senior Leadership Team
- Drive decisions on talent strategy, workforce planning, and organizational design
- Lead performance and organizational change conversations
- Develop two People Partners
- Synthesize attrition, engagement, absenteeism, and employee relations data
- Build scalable People processes and playbooks
- Operationalize performance, calibration, promotion, and enablement programs
- Reinforce performance standards and accountability
- Liaise between CX and the broader People team
- Execute organizational changes end to end
- Update Workday and enable leaders through transitions
Benefits
- Equity (RSUs)
- Hybrid work
