Employee Lifecycle Associate
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own employee communications and support across onboarding, benefits, leaves, relocations, role changes, offboarding, and other lifecycle events. You will maintain documentation, FAQs, AI-powered Help Desk guidance, and knowledge bases, answer employee questions, improve operational processes, and support benefits and leave administration through auditing and reconciliation.
Requirements
- 3-5+ years of experience in People Operations, HR Operations, benefits, payroll, HRIS, compensation operations, or similar business operations
- Ability to communicate directly with employees about sensitive operational topics
- Experience owning and improving recurring operational processes
- Strong data-management capabilities, including auditing and reconciliation
- Experience partnering across functions
- Strong spreadsheet skills
- Confidence learning or administering HRIS and connected systems
- Excellent judgment, prioritization, and attention to detail
Responsibilities
- Own employee experience and communications across key lifecycle moments
- Partner with Lifecycle Analysts and the Lifecycle Manager on a coordinated employee experience
- Develop and maintain employee communications, documentation, Help Desk guidance, FAQs, and knowledge-base content
- Respond to employee questions and support requests
- Create and improve onboarding guides, leave toolkits, and offboarding guidance
- Create scalable standard operating procedures and operational resources
- Use employee feedback, support trends, and operational data to simplify processes
- Collaborate with Recruiters, Managers, People Success Partners, Compensation, Finance, IT, and vendors
- Support benefits operations across employee lifecycle events
- Support leave intake, tracking, communications, and return-to-work processes
- Audit and reconcile benefits data and investigate discrepancies
- Provide backup coverage for benefits and leave operations
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Parental leave
- Pet insurance
- In-office meals, snacks, and drinks
- Relocation support to New York City or San Francisco
- Equity
