Payment Operations Engineer
Caliza provides compliant, real-time payments and USD account infrastructure for global businesses.
Funding history
About Caliza
Caliza enables global businesses to manage cross-border payments and USD accounts through compliant infrastructure. Users can access multi-currency accounts, execute treasury operations with real-time FX rates, and manage global payouts via dashboard or API.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Serve as the first point of contact for customer payment questions across multiple channels. Investigate and resolve payment problems end-to-end, coordinate with Finance, Engineering, Compliance, and Product, manage customer tickets, improve support processes, and partner on payment features and launches.
Requirements
- 3+ years of experience with B2B cross-border payments or similar
- Client-facing experience handling high-trust customer relationships
- Strong problem-solving skills and attention to detail
- Ability to own issues independently and drive them to resolution
- Excellent written and verbal communication in Portuguese and English
- Ability to stay organized and calm under pressure while managing multiple requests
- Experience with CRM and support tools such as Zendesk or HubSpot
- Experience with AI tools such as OpenAI or Claude for data analysis and queries
- Cross-functional collaboration skills with low ego
- Nice to have: exposure to crypto or stablecoins
- Nice to have: familiarity with KYB, KYC, AML, or compliance workflows
- Nice to have: experience supporting global customers across time zones
- Nice to have: advanced Spanish language skills
Responsibilities
- Serve as the first point of contact for customer payment inquiries across channels
- Investigate and resolve payment problems end-to-end
- Escalate and coordinate with Finance, Engineering, Compliance, and Product
- Manage customer tickets and communications using Zendesk or HubSpot
- Provide clear, proactive, and timely updates to customers
- Identify recurring issues and improve processes and documentation
- Partner with internal teams on new payment features and launches
- Build and manage the first customer support desk
Benefits
- Competitive salary
- Equity compensation
- Fully remote-first work with in-person international team offsites
- Medical, dental, vision, and life insurance coverage
- Flexible professional development budget
- Work-from-home stipend
- Generous vacation policy and paid holidays
