Payment Operations Associate
All-in-one Philippine e-wallet and cryptocurrency exchange combining crypto trading with payments, bills, QR checkout, mobile load, and remittances.
Funding history
About Coins.ph
Coins.ph is a regulated digital-asset and payments platform operating under the Coins.ph brand. Its services include buying, selling, and holding cryptocurrency; peso wallets; bill payments; mobile load; QR payments; money transfers; and remittances. The current user agreement identifies Betur, Inc. and DCPay Philippines, Inc. as the entities doing business as coins.ph.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will process and monitor daily payment transactions, investigate discrepancies, and escalate unusual activity or system issues. You will reconcile transaction records, handle exceptions and settlements, coordinate with payment partners, document operations, test payment changes, and follow required controls and procedures.
Requirements
- Have 1 to 3 years of experience in payments operations, banking operations, fintech, or transaction processing
- Have familiarity with PESONet and InstaPay payment rails
- Have a bachelor's degree in Business, Finance, Operations, or a similar field
- Demonstrate analytical and problem-solving skills
- Be proficient with Google Suite, Excel, and operational dashboards
- Communicate in English and Filipino
- Use AI productivity tools such as Claude and ChatGPT to streamline workflows and automate routine tasks
Responsibilities
- Process and monitor daily PESONet and InstaPay transactions
- Resolve transaction discrepancies accurately and promptly
- Monitor dashboards and alerts for unusual transaction activity and system issues
- Escalate issues to the appropriate team
- Validate transaction records against partner and bank reports
- Follow up on unmatched or pending reconciliation items
- Handle exceptions and support settlement tasks
- Coordinate with banks, e-wallets, and payment partners
- Document daily operational activities, incidents, and resolutions
- Support testing and validation for payment features, partners, and process changes
- Follow internal controls, compliance requirements, and standard operating procedures for fiat money movement and customer transactions
- Support ad hoc tasks and payment operations projects
