Operations Officer
FNZ is a global wealth management platform provider.
About FNZ
FNZ describes itself as 'wealth's growth platform', providing a global, end-to-end wealth management platform that integrates modern technology, business operations, and investment operations within a regulated financial institution connected to a universe of investment products. The company serves banks, wealth managers, insurance companies, and asset managers, with over US$2.5 trillion in assets on platform and nearly 30 million end investors served through its clients. Its offerings span wealth management platforms, advisor tools and productivity solutions, asset management distribution, and trade and post-trade securities services, along with a data platform combining an Operational Data Store, Analytical Data Warehouse, and Aggregated Data Warehouse to power analytics, machine learning, and generative AI insights. FNZ has notable clients including Santander, Colonial First State (CFS), Vanguard, Aviva, and Swedbank, and in 2025 announced a global five-year strategic partnership with Microsoft to integrate Azure AI Foundry, Microsoft Fabric, GitHub Copilot, and Microsoft 365 Copilot across its platform and operations. FNZ is backed by major institutional shareholders including Caisse de dépôt et placement du Québec (CDPQ), CPP Investments, Generation Investment Management, and Motive Partners.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will perform accurate daily processing for corporate and retail clients while meeting contractual service standards. Depending on your functional area, you will manage data, orders, transfers, corporate actions, settlements, payments, or reconciliations. You will maintain controls, report risks, investigate exceptions, and communicate with internal and external stakeholders.
Requirements
- Operations experience within the wealth management or investment-platform industry
- Client services experience
- Excel experience for data analysis
- Ability to work accurately and meet deadlines
- Excellent interpersonal and communication skills
- Knowledge of the platform industry from retail clients through asset servicing is preferred
- Relevant technical operations knowledge is preferred
- Change management experience is preferred
- Understanding of financial-services risk and compliance policies is preferred
- Understanding of applicable regional regulations is preferred
Responsibilities
- Deliver operational services to clients and internal partners
- Maintain productive operational relationships with internal and external stakeholders
- Complete daily processing accurately and on time
- Meet contractual KPI and KRI requirements
- Support operational transformation and continuous improvement programs
- Complete control attestations and risk event and breach reporting
- Apply operational controls to reduce errors and fraud risk
- Maintain appropriate controls for client assets and client money
- Complete mandatory training and continuing professional development
- Manage static data and pricing information across the platform
- Manage vendor data sources and maintain accurate instrument information
- Place and monitor mutual fund and equity orders
- Monitor production controls and resolve orders requiring manual intervention
- Transfer platform holdings into and out of custody
- Issue stock transfer forms and process electronic re-registration
- Investigate transfer requests and coordinate trades and settlements with counterparties
- Process mandatory and voluntary corporate actions
- Source and validate corporate-action information
- Maintain and clear stock and cash ledger control accounts
- Reconcile client holdings against agent holdings
- Process client cash transactions, market settlements, ledger movements, and foreign-exchange trades
- Support exception and regulatory reporting
- Maintain accurate interest rates across supported currencies
- Reconcile investment holdings, transactions, general-ledger balances, and bank accounts
- Investigate and resolve reconciliation breaks and short positions