Partner Success Manager, Western US
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
You'll be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it, from complex renewals to service expansions. This is an individual contributor role where you'll work alongside talented, collaborative colleagues passionate about making public transit better.
Requirements
- 4+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
- Quantitatively inclined and data savvy; draws quick, insightful conclusions from complex data sets and turns raw numbers into clear, actionable recommendations
- An entrepreneurial relationship builder who stays calm and considered in politically sensitive, high-stakes situations
- A reliable self-starter with a growth mentality; thrives in fast-paced environments and isn't deterred by setbacks or pivots
- An excellent team player who views success as a collective effort and takes pride in mentoring others while delivering as a strong individual contributor
Responsibilities
- Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership
- Act as a trusted advisor to partners, helping translate their operational realities and community needs into concrete service improvements and revenue opportunities
- Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognizing opportunities for service growth
- Analyze service performance data on a daily, weekly, and long-term basis to deliver actionable recommendations that improve quality, efficiency, and growth
- Negotiate complex, multi-year contract renewals and service expansions that increase year-on-year revenue across your portfolio
- Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services
Benefits
- Free medical plans
- 401K matching