Partner Success Manager
Designer Fund is a venture fund and design partner that invests in early-stage technology companies where design is central to value creation. It supports founders with product and brand design, hiring, fundraising, and access to a design-focused community.
About Designer Fund
Designer Fund invests in early-stage startups from pre-seed through Series A that use design to improve health, sustainability, and prosperity. The fund provides capital, design strategy, product and brand guidance, design hiring support, fundraising assistance, investor introductions, and access to the Designer Fund Collective of founders, advisors, and design leaders. Its portfolio includes technology companies serving sectors such as financial infrastructure, healthcare, developer tools, collaboration, climate technology, and productivity.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You'll be the face and voice of Via for our partners both internally and externally. In this dynamic role you'll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You'll serve as your partners' trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. You'll also be an internal advocate for partners within Via, championing new products and capabilities to expand each partner's service size and scope.
Requirements
- Minimum of 4+ years of relevant client-facing work experience, including consulting, consultative customer success, or success at a high growth company
- Entrepreneurial relationship builder who remains calm in highly complex, politically sensitive situations
- Quantitatively-inclined and data savvy with ability to draw insights from complex data sets
- Reliable, motivated self-starter with a growth mentality
- Excellent team player and mentor
Responsibilities
- Own the success of advanced transportation systems in partner cities, acting as the primary point of contact for executive city and agency leadership
- Act as a trusted advisor and consultant to partners, converting their ideas and community needs into revenue opportunities
- Build deep and trusting long-term relationships with partners by identifying pain points, providing solutions, and recognizing growth opportunities
- Analyze daily, weekly, and long-term service performance data to provide actionable recommendations
- Negotiate multi-year and highly complex contract renewals and service expansions to increase year-on-year revenue
Benefits
- Free medical plans
- 401K matching
