Partner Success Manager
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
You'll be the face and voice of Via for our partners both internally and externally. In this dynamic role you'll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You'll serve as your partners' trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. You'll also be an internal advocate for partners within Via, championing new products and capabilities to expand each partner's service size and scope.
Requirements
- Minimum of 4+ years of relevant client-facing work experience, including consulting, consultative customer success, or success at a high growth company
- Entrepreneurial relationship builder who remains calm in highly complex, politically sensitive situations
- Quantitatively-inclined and data savvy with ability to draw insights from complex data sets
- Reliable, motivated self-starter with a growth mentality
- Excellent team player and mentor
Responsibilities
- Own the success of advanced transportation systems in partner cities, acting as the primary point of contact for executive city and agency leadership
- Act as a trusted advisor and consultant to partners, converting their ideas and community needs into revenue opportunities
- Build deep and trusting long-term relationships with partners by identifying pain points, providing solutions, and recognizing growth opportunities
- Analyze daily, weekly, and long-term service performance data to provide actionable recommendations
- Negotiate multi-year and highly complex contract renewals and service expansions to increase year-on-year revenue
Benefits
- Free medical plans
- 401K matching