Partner Success Lead
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
Maintainer signals as of 9/25/2026
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own a book of customer engagements from partner match through completion. You will run delivery and at-risk reviews, unblock delivery issues, track customer usage and engagement outcomes, build partner practices, create reusable operating methods, and lead partner reviews and executive communications.
Requirements
- Experience managing a high-volume book of concurrent customer engagements, projects, or accounts to completion
- Experience creating reusable review formats, checklists, or operating plays
- Track record of managing metrics tied to delivery, adoption, retention, consumption, or expansion
- Ability to assess delivery quality, risks, and engagement plans
- Escalation and unblocking judgment across partner, customer, sales, customer-success, and product teams
- Strong presentation skills for executives, practitioners, customers, and internal leaders
- Understanding of customer success in a usage-based business
- Technical fluency to follow a partner architect's engagement walkthrough
- Active daily use of Claude or another large language model
Responsibilities
- Own customer engagements from partner match through completed outcomes
- Run weekly delivery reviews and escalate at-risk engagements with diagnoses and actions
- Unblock partner capacity, scope, readiness, product, registration, and satisfaction issues
- Track delivery quality, completion, consumption, active use, and account risk
- Build senior relationships with partner practice and delivery leaders
- Build partner Claude practices through certified capacity, repeatable offerings, and customer stories
- Create reusable engagement-review packs, unblocking plays, and practice-building guides
- Run quarterly practice reviews with partner alliance and delivery leaders
- Deliver executive briefings, practitioner enablement sessions, and internal reviews
- Evaluate co-investment and program-funding requests against outcomes and milestones
- Coordinate handoffs with partner sales, delivery, account management, customer success, and direct sales
- Track engagement, stall, consumption, certification, and partner-health metrics
- Use large language model tools to prepare reviews, account plans, analyses, and escalation materials
Benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours