Partner Operations Representative
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa. Its offerings include money transfers, deposits and withdrawals, bill payments, airtime purchases, merchant payments, collections, bulk payments, and checkout APIs.
Funding
Projects
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
About the Role
In this role, you will help keep bill payments reliable and available for users. You will manage operationally escalated cases from the Support Teams, interpret user information and Sigma Charts, and make collections, forecasts and reconciliations while following up on their effectiveness. You will communicate clearly with partners about issues, claims and outages, escalate cases to them, and keep the support and product teams informed both verbally and in writing. You will write and ship announcements for public consumption with supervision, keep good notes, communicate effectively on Slack and Google Suite, and multitask across duty shifts, bugs, claims and requests. You will also communicate precise requirements clearly to the engineering team and take initiative while working autonomously under pressure.
Requirements
- Fluency in English and a local language
- At least a Bachelor's degree in IT or a related discipline
- 2 - 3 years of experience in a comparable position
Responsibilities
- Manage operationally escalated cases by the Support Teams
- Interpret user information and inform partners
- Interpret Sigma Chart
- Make collections, forecasts, and reconciliations and follow up on their effectiveness
- Communicate clearly with partners regarding issues, claims, and outages
- Escalate cases, claims, and outages to the partners
- Communicate clearly with the support team and the product team verbally and in writing
- Ship announcements with simple subject matter for public consumption under supervision
- Keep good notes and communicate effectively on Slack and Google Suite
- Multitask across duty shifts, bugs, claims, and requests addressed to Partner Ops
- Communicate precise requirements clearly to the engineering team
Benefits
- Generous health insurance for yourself and your dependents
- 26 weeks of parental leave for mothers and 4 weeks for fathers
- Subsidized child care
- Airtime reimbursement
- Free food
