FinCrime Analyst
Deblock helps users manage finances by combining a traditional current account with a non-custodial crypto wallet in a single platform.
Projects
About Deblock
Deblock helps users manage traditional and digital assets by providing an IBAN account integrated with a non-custodial wallet. With it, users can receive salaries, make payments with debit cards, and manage cryptocurrencies with full control over private keys. Deblock bridges traditional banking with self-custody crypto management for European users.
Skills
About the Role
As a FinCrime Fraud Analyst, you will play a crucial role in providing exceptional support to customers and ensuring their satisfaction with cutting-edge financial services, all while promoting a safe, secure and compliant environment. You will work in the first line of defence, reviewing, investigating, and making decisions on the outcome of fraud cases. You will escalate unusual activity to internal experts and act in accordance with written policies, procedures, and relevant guidelines. You will cooperate with other teams to provide efficient support and maintain customer satisfaction with impeccable execution. You will work comfortably in rotational 8-hour shifts, 5 days a week, within a 24/7/365 operation.
Requirements
- Previous experience in Customer Support or FinCrime role is valued
- Ability to multitask and prioritize in a fast-paced environment
- Excellent communication skills, written and verbal; fluency in English, spoken and written
- Familiarity with fintech and cryptocurrency concepts and trends is a plus
- Ability to work both independently and collaboratively in a team-oriented environment
- Comfortable working in rotational 8h shifts, 5 days a week, 24/7/365
Responsibilities
- Review, investigate, and make decisions on the outcome of fraud cases
- Escalate unusual activity to internal experts
- Act in accordance with written policies, procedures, and relevant guidelines
- Cooperate with other teams to provide efficient support and maintain customer satisfaction
Benefits
- Private health insurance with dental
- Tech gear for your job
- 30 days of paid holidays
