Overseas Operations Manager (P2P)

Skills

About the Role

Develop and execute regional P2P expansion strategies across overseas markets. Manage merchant onboarding, segmentation, incentives, liquidity, spreads, completion rates, and dispute performance while collaborating with Product and Engineering to improve workflows, payment processing, and dispute handling.

Requirements

• 5+ years of platform operations experience
• 2–3 years of hands-on P2P operations experience in overseas markets outside Mainland China
• Experience at major exchanges
• Understanding of P2P liquidity dynamics and spread formation
• Understanding of regional payment systems, including bank transfers, local e-wallets, and alternative rails
• Ability to adapt operational strategy to market and competitive changes
• Analytical and data-driven decision-making skills
• Cross-functional collaboration skills
• Fluency in English

Responsibilities

• Develop and implement regional P2P expansion strategies
• Monitor regional regulatory developments and assess their impact on P2P business models
• Adjust market strategy based on competitive and market changes
• Design and optimize merchant onboarding, segmentation, and incentive structures
• Engage key merchants to maintain liquidity depth and competitive spreads
• Improve completion rates, trading efficiency, and dispute resolution performance
• Develop management frameworks for regional merchant operations
• Collaborate with Product and Engineering to improve P2P workflows and features
• Provide feedback on product gaps, user pain points, and regional behavioral differences
• Improve order flow, payment processing, and dispute handling
• Monitor core P2P KPIs
• Analyze data and detect anomalies, growth bottlenecks, and risk patterns
• Track competitor strategies and propose strategic responses

Benefits

• Learning and development programs
• Education subsidy
• Team-building programs and company events
• Wellness allowance
• Meal allowance
• Healthcare schemes for employees and dependants